Luxury Front Desk Agent | Guest Experience

Hotel Oceana Santa Monica; Santa Monica (CA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with auto-enrollment after 60 d

Paid time off including vacation, sick

Holiday pay and paid holidays

Job summary

Hotel Oceana Santa Monica seeks a polished Front Desk Agent to greet guests, manage check-in/check-out, and coordinate reservations with meticulous attention to detail. You will be the face of our luxury hotel, ensuring a seamless guest experience from arrival to departure.

Ideal candidates have 2+ years of front desk or guest services experience, strong communication, and proficiency with hotel systems and Microsoft Office.

Qualifications

• 2+ years of front desk, guest services experience in a luxury setting.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail with the ability to multitask.
• Experience with hotel systems and Microsoft Office.

Responsibilities

• Provide a warm, professional welcome to all guests.
• Manage check-in and check-out, verify billing details, and assist with reservations.
• Coordinate dining, transportation, and local experiences.
• Maintain guest records and process payments.
• Support front office tasks and balance daily operations.

Skills

Front desk experience

Guest services

Communication

Problem-solving

Interpersonal skills

Attention to detail

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Hospitality-related certification or degree

Tools

Microsoft Office

Hotel management systems

Job description

Hotel Oceana Santa Monica seeks a polished Front Desk Agent to greet guests, manage check-in/check-out, and coordinate reservations with meticulous attention to detail. You will be the face of our luxury hotel, ensuring a seamless guest experience from arrival to departure.

Ideal candidates have 2+ years of front desk or guest services experience, strong communication, and proficiency with hotel systems and Microsoft Office.