Luxury Front Desk Agent — Guest Experience Champion

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Free meals at on-site restaurant

Learning programs through Academies

Medical and dental benefits (0 premium

401K and direct deposit

Career development opportunities

Job summary

Fairmont Scottsdale Princess is seeking a Front Desk Agent to warmly greet guests, assist during check-in and check-out, and ensure a memorable stay. You will work under the Director of Front Office to uphold service standards and guest satisfaction across the property.

The role emphasizes professional, friendly service, multitasking in a fast-paced luxury setting, and a readiness to handle guest needs with poise. Medical, dental benefits and development opportunities are offered.

Qualifications

• Proficient in English (verbal & written); second language is an asset.
• Must be able to handle a multitude of tasks in a fast-changing environment.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Previous customer-related experience an asset.
• Previous PMS experience is an asset.
• Computer literacy in Microsoft Windows applications an asset.
• Must be able to type 25 words per minute.
• Professional presentation required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Hospitality diploma is an asset.
• Flexible working hours.
• Ability to handle cash effectively and accurately.

Responsibilities

• Greet guests, check in/out, and settle accounts while following service standards.
• Provide informative and helpful information about hotel facilities.
• Follow department policies, procedures and safety policies.
• Perform other duties as assigned.
• Offer consistently professional, friendly and engaging service.

Skills

Customer service

Multitasking

Cash handling

Communication

Teamwork

Flexibility

Professional presentation

Education

Hospitality diploma

Tools

PMS experience

Job description

Fairmont Scottsdale Princess is seeking a Front Desk Agent to warmly greet guests, assist during check-in and check-out, and ensure a memorable stay. You will work under the Director of Front Office to uphold service standards and guest satisfaction across the property.

The role emphasizes professional, friendly service, multitasking in a fast-paced luxury setting, and a readiness to handle guest needs with poise. Medical, dental benefits and development opportunities are offered.