Guest Experience Ambassador – Luxury Hotel

Fairmont; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Free meals at on-site restaurant

Learning programs

Healthcare benefits

Career development opportunities

Job summary

Fairmont Scottsdale Princess seeks a friendly Greeter to warmly welcome guests and set the tone for a premier dining experience in our luxury hotel. You will be the first impression for guests at our restaurants and lounges, ensuring they feel valued and well-attended.

You will understand outlet tasks, seating, and POS operations to assist guests effectively. The role requires excellent communication, strong team collaboration, and the ability to work calmly under pressure in a fast-paced

Qualifications

• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
• Previous service experience an asset
• Previous POS system experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Understand OpenTable and iPad systems for seating charts
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Skills

Excellent communication

Organizational skills

Interpersonal skills

Problem solving

Team player

Calm under pressure

Guest focus

Reliable

Tools

POS systems

OpenTable

iPad systems

Job description

Fairmont Scottsdale Princess seeks a friendly Greeter to warmly welcome guests and set the tone for a premier dining experience in our luxury hotel. You will be the first impression for guests at our restaurants and lounges, ensuring they feel valued and well-attended.

You will understand outlet tasks, seating, and POS operations to assist guests effectively. The role requires excellent communication, strong team collaboration, and the ability to work calmly under pressure in a fast-paced