Lux Concierge: Elevate Guest Experiences at Luxury Resort

Fairmont; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Free meals for staff

Learning programs

Medical and Dental benefits

401K and retirement plans

Career development opportunities

Job summary

Fairmont Scottsdale Princess is seeking a warm, guest-focused Concierge to deliver world-class service. You will anticipate guest needs, offer expert local insights, and craft personalized recommendations to ensure an unforgettable stay for every guest.

Join our Heartists team and be part of a culture of luxury. Enjoy on-site dining discounts, employee meals, career development, comprehensive medical benefits, and long-term growth opportunities as you help guests experience the best of

Qualifications

• Extensive knowledge of the Greater Phoenix/Scottsdale area.
• Previous customer-related experience required.
• Consistently uphold a professional presence and appearance in all guest interactions.
• Outstanding guest service skills with exceptional verbal and written communication abilities.
• Strong computer skills including all Microsoft Window applications.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
• Knowledge of POS systems and hotel software, such as Opera Cloud, is an asset.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist in booking golf arrangements, dining reservations and other activities during/prior to the guest's arrival
• Able to multi-task and work in a high traffic area
• Extensive knowledge of the Valley, golf courses, restaurants and attractions
• Strong computer skills are required. Microsoft Office programs are a plus.
• Assist with administrative duties
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Skills

Local Scottsdale knowledge

Customer service experience

Communication skills

Microsoft Office

Multitasking

Teamwork

Problem-solving

Reliability

Professional appearance

Tools

Opera Cloud

Job description

Fairmont Scottsdale Princess is seeking a warm, guest-focused Concierge to deliver world-class service. You will anticipate guest needs, offer expert local insights, and craft personalized recommendations to ensure an unforgettable stay for every guest.

Join our Heartists team and be part of a culture of luxury. Enjoy on-site dining discounts, employee meals, career development, comprehensive medical benefits, and long-term growth opportunities as you help guests experience the best of