Lux Concierge Lead – Elite Guest Experience

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Free meals at on-site restaurant

Learning programs through our Academie

Medical and dental benefits

Career development opportunities

Job summary

Fairmont Scottsdale Princess is seeking an experienced Concierge to deliver exceptional guest experiences and drive high service standards. You will anticipate guests’ needs, provide informed recommendations, and coordinate requests to ensure memorable stays.

Ideal candidates bring leadership capabilities, strong communication, and a deep knowledge of Scottsdale. The role involves multi-department collaboration and guest relationship development within a luxury hotel setting.

Qualifications

• Proven leadership skills supporting a team and guest service excellence.
• Excellent written and verbal communication.
• Ability to manage multiple tasks and priorities.
• Strong knowledge of Scottsdale area and attractions for guest guidance.
• Fluency in a second language is an asset.

Responsibilities

• Provide exceptional concierge information about Scottsdale area attractions, restaurants, theatres and services.
• Coordinate all aspects of guest requests and maintain detailed itineraries.
• Develop and maintain guest relationships to ensure loyalty.
• Collaborate with Fairmont properties and local partners to deliver consistent service.
• Train and motivate Concierge team to exceed expectations.

Skills

Leadership skills

Communication skills

Multitasking

Guest service orientation

Knowledge of Scottsdale

Education

Hospitality degree or diploma

Job description

Fairmont Scottsdale Princess is seeking an experienced Concierge to deliver exceptional guest experiences and drive high service standards. You will anticipate guests’ needs, provide informed recommendations, and coordinate requests to ensure memorable stays.

Ideal candidates bring leadership capabilities, strong communication, and a deep knowledge of Scottsdale. The role involves multi-department collaboration and guest relationship development within a luxury hotel setting.