Lux Retail Sales Associate — Guest Experience & Up-Sell

FAIRMONT; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Fairmont Scottsdale Princess is seeking a Retail Sales Associate to deliver warm, knowledgeable service and help guests recreate the hotel experience at home.

You will upsell merchandise, maintain a pristine shop environment, handle cashier duties, and participate in stock-takes. The role requires strong interpersonal skills, reliability, and the ability to work well under pressure within a luxury hospitality setting.

Qualifications

• Previous retail experience preferred.
• Must be revenue driven and able to work under pressure.
• Strong interpersonal and professional presentation skills.

Responsibilities

• Consistently offer professional, friendly and engaging service to guests.
• Attend to customers in a polite manner while up-selling merchandise.
• Ensure the shop is neatly maintained and stock is replenished.
• Perform all cashiering duties.
• Provide basic sales techniques and promote Fairmont exclusive merchandise.
• Participate in stock-take and month end inventories.
• Keep the shop clean at all times and follow department standards.
• Follow all safety policies and department procedures.

Skills

Customer service

Upselling

Cashier skills

Teamwork

Problem solving

Reliability

Tools

POS System

Job description

Fairmont Scottsdale Princess is seeking a Retail Sales Associate to deliver warm, knowledgeable service and help guests recreate the hotel experience at home.

You will upsell merchandise, maintain a pristine shop environment, handle cashier duties, and participate in stock-takes. The role requires strong interpersonal skills, reliability, and the ability to work well under pressure within a luxury hospitality setting.