Luxury Front Desk Agent — Create Unforgettable Stays

fourseasons; Surfside (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay & benefits

Training & development

Employee discount on stays

Dry cleaning for uniforms

Employee meals

Free parking

Job summary

Four Seasons Surfside is seeking a Front Desk Agent to be the first impression for guests with intuitive service and seamless check-in/out. You will engage with guests, respond to requests, and personalize interactions to create memorable stays.

Join a luxury property with a world-class team, competitive pay, benefits, and opportunities for development. Full-time schedule includes days, evenings, overnights, weekends and holidays.

Qualifications

• Experience working within a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.

Responsibilities

• Handle all guest interactions with hospitality and professionalism, accommodating special requests whenever possible.
• Be knowledgeable about hotel services, hours, key personnel, events, directions, etc. and make insightful recommendations.
• Respond to all guest requests in an accurate and timely manner.
• Resolve guest complaints to complete satisfaction, and personalize the service.
• Communicate and collaborate with all departments, providing clear information about guest concerns and preferences.
• Attend to details in all reservations, changes and preferences.

Skills

Luxury hotel experience

Interpersonal skills

Communication skills

Cross-cultural sensitivity

Guest centricity

Attention to detail

Technical skills

Job description

Four Seasons Surfside is seeking a Front Desk Agent to be the first impression for guests with intuitive service and seamless check-in/out. You will engage with guests, respond to requests, and personalize interactions to create memorable stays.

Join a luxury property with a world-class team, competitive pay, benefits, and opportunities for development. Full-time schedule includes days, evenings, overnights, weekends and holidays.