Front Desk Agent

fourseasons; Surfside (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay & benefits

Training & development

Employee discount on stays

Dry cleaning for uniforms

Employee meals

Free parking

Job summary

Four Seasons Surfside is seeking a Front Desk Agent to be the first impression for guests with intuitive service and seamless check-in/out. You will engage with guests, respond to requests, and personalize interactions to create memorable stays.

Join a luxury property with a world-class team, competitive pay, benefits, and opportunities for development. Full-time schedule includes days, evenings, overnights, weekends and holidays.

Qualifications

• Experience working within a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.

Responsibilities

• Handle all guest interactions with hospitality and professionalism, accommodating special requests whenever possible.
• Be knowledgeable about hotel services, hours, key personnel, events, directions, etc. and make insightful recommendations.
• Respond to all guest requests in an accurate and timely manner.
• Resolve guest complaints to complete satisfaction, and personalize the service.
• Communicate and collaborate with all departments, providing clear information about guest concerns and preferences.
• Attend to details in all reservations, changes and preferences.

Skills

Luxury hotel experience

Interpersonal skills

Communication skills

Cross-cultural sensitivity

Guest centricity

Attention to detail

Technical skills

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills.

This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.

What you will do:

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests wheneverpossible

• Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.and make insightful requests

• Respond to all guest requests inan accurateandtimelymanner

• Resolveguestcomplaints to complete satisfaction, and find opportunities to recognize and personalize theservice

• Communicate and collaborate with all departments, provide clear information about guest concerns and preferences

• Attend to details in all reservations, changes and preferences

What you bring:

• Experience working within a luxuryhotel or similar environment

• Excellent interpersonal skills andcommunication skills

• Cross cultural sensitivity, and customer service orientation

• Guest centricity and ensuring execution of guest’s preferences

• Attention to detail, and technical skills

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• Complimentary Parking

Schedule & Hours:

• Full time (days, evening, overnights, weekends and holidays.)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, ... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf