Lux Spa Concierge & Guest Experience

fourseasons; Surfside (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Employee discount

Free dry cleaning for uniforms

Complimentary meals

Complimentary parking

Job summary

Four Seasons Surfside is seeking a Spa Coordinator to be the first impression for guests, ensuring accurate spa reservations, timely pickups, and a welcoming environment. You will support daily spa operations and uphold the highest level of hospitality.

The role requires experience in luxury settings, strong communication skills, and a passion for spa products. Full-time schedule includes days, evenings, weekends, and holidays.

Qualifications

• Experience in a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Passion for spa experiences and products.
• Ability to describe and upsell products to enhance the guest experience.
• Attention to detail and technical skills.

Responsibilities

• Handle guest interactions with hospitality and professionalism.
• Provide knowledge of services and products and recommend accordingly.
• Respond to guest requests accurately and timely.
• Resolve guest complaints to complete satisfaction and personalize service.
• Communicate with colleagues to personalize the guest experience.
• Manage day-to-day spa operations, including opening/closing and setups.

Skills

Luxury hospitality experience

Interpersonal skills

Spa product knowledge

Upselling abilities

Attention to detail

Job description

Four Seasons Surfside is seeking a Spa Coordinator to be the first impression for guests, ensuring accurate spa reservations, timely pickups, and a welcoming environment. You will support daily spa operations and uphold the highest level of hospitality.

The role requires experience in luxury settings, strong communication skills, and a passion for spa products. Full-time schedule includes days, evenings, weekends, and holidays.