Luxury Front Desk Agent — Create Memorable Guest Experiences

Four Seasons; Miami Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary & benefits

Training and development opportunities

Employee discount for stays

Dry cleaning for employee uniforms

Complimentary employee meals

Complimentary parking

Job summary

Four Seasons Hotel at The Surf Club is seeking a Front Desk Agent to deliver exceptional service at the first point of contact for guests. You will warmly greet guests, manage check-in/check-out, and anticipate needs to ensure a memorable stay in a luxury beachside setting.

The role requires polished communication, a guest-centric mindset, and the ability to collaborate with colleagues across departments. Prior luxury-hotel experience is preferred.

Qualifications

• Experience in a luxury hotel or similar high-end environment.
• Strong customer-service mindset and guest-first approach.
• Ability to manage multiple tasks with professionalism and courtesy.

Responsibilities

• Handle guest check-in/check-out with warmth and efficiency.
• Provide information on hotel services, local area and events.
• Respond promptly to guest requests and resolve issues to satisfaction.
• Coordinate with other departments to fulfill guest preferences.
• Maintain attention to detail in reservations and guest interactions.

Skills

Hospitality experience

Interpersonal skills

Communication skills

Attention to detail

Job description

Four Seasons Hotel at The Surf Club is seeking a Front Desk Agent to deliver exceptional service at the first point of contact for guests. You will warmly greet guests, manage check-in/check-out, and anticipate needs to ensure a memorable stay in a luxury beachside setting.

The role requires polished communication, a guest-centric mindset, and the ability to collaborate with colleagues across departments. Prior luxury-hotel experience is preferred.