Front Desk Agent

Four Seasons; Miami Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary & benefits

Training and development opportunities

Employee discount for stays

Dry cleaning for employee uniforms

Complimentary employee meals

Complimentary parking

Job summary

Four Seasons Hotel at The Surf Club is seeking a Front Desk Agent to deliver exceptional service at the first point of contact for guests. You will warmly greet guests, manage check-in/check-out, and anticipate needs to ensure a memorable stay in a luxury beachside setting.

The role requires polished communication, a guest-centric mindset, and the ability to collaborate with colleagues across departments. Prior luxury-hotel experience is preferred.

Qualifications

• Experience in a luxury hotel or similar high-end environment.
• Strong customer-service mindset and guest-first approach.
• Ability to manage multiple tasks with professionalism and courtesy.

Responsibilities

• Handle guest check-in/check-out with warmth and efficiency.
• Provide information on hotel services, local area and events.
• Respond promptly to guest requests and resolve issues to satisfaction.
• Coordinate with other departments to fulfill guest preferences.
• Maintain attention to detail in reservations and guest interactions.

Skills

Hospitality experience

Interpersonal skills

Communication skills

Attention to detail

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About The Role

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.

What You Will Do

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests
• Respond to all guest requests in an accurate and timely manner
• Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
• Communicate and collaborate with all departments, provide clear information about guest concerns and preferences
• Attend to details in all reservations, changes and preferences

What You Bring

• Experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and ensuring execution of guest’s preferences
• Attention to detail, and technical skills

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours

• Full time (days, evening, overnights, weekends and holidays.)

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affimitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf