Luxury Concierge Supervisor: Lead Guest Experience

fourseasons; Surfside (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Employee Discount for Stays

Dry Cleaning for Uniforms

Employee Meals

Parking

Job summary

Four Seasons Hotel at The Surf Club in Surfside, FL is seeking a Concierge Supervisor to respond to guest requests with timely, personalized recommendations while upholding Four Seasons policies. You will lead a team, deliver exceptional hospitality, coordinate with Front Desk and other departments, and utilize local knowledge to enhance guest experiences in a luxury hotel setting.

Responsibilities include guiding staff, handling inquiries about events, hours, and services, and ensuring

Qualifications

• High school diploma or equivalent is required.
• Ability to build and maintain positive relationships with guests.
• Remain calm and professional in pressure situations.
• Strong attention to detail and organizational skills.
• Maintain strict guest confidentiality and work independently when needed.

Responsibilities

• Lead day-to-day staff performance and coach to standards.
• Handle guest interactions with hospitality, resolve complaints, and provide information.
• Establish relationships with local vendors to offer information, tickets, and reservations.
• Coordinate with Front Desk, Reservations, and Bell/Valet for smooth arrivals and departures.

Skills

Relationship building

Calm under pressure

Attention to detail

Confidentiality

Independent work

Teamwork

Education

High school diploma or equivalent

Job description

Four Seasons Hotel at The Surf Club in Surfside, FL is seeking a Concierge Supervisor to respond to guest requests with timely, personalized recommendations while upholding Four Seasons policies. You will lead a team, deliver exceptional hospitality, coordinate with Front Desk and other departments, and utilize local knowledge to enhance guest experiences in a luxury hotel setting.

Responsibilities include guiding staff, handling inquiries about events, hours, and services, and ensuring