Luxury Flight Concierge & Operations Specialist

FlyExclusive, LLC; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

FlyExclusive, LLC is seeking a Tactical Services Specialist in Raleigh, North Carolina to ensure flawless service execution for our members and charter clients and to prepare the next day’s flight setups. You will collaborate with the Operations Command Center, Duty Manager, Scheduling, Crew Scheduling, Dispatch, and Experience Concierge teams to keep flights on schedule, monitor potential issues, and communicate clearly with clients.

This is a full-time, on-site role.

Qualifications

• High school diploma or equivalent required.
• Proven customer service abilities in a fast-paced environment.
• Proven consistency in performance in a fast-paced setting.
• Strong interpersonal communication skills, both written and spoken.
• Authorized to work in the United States without sponsorship.
• Must successfully complete a comprehensive background check.

Responsibilities

• Provide the highest level of service for fractional, jet card, owner, consumer, and charter clients in the daily flight schedule.
• Use knowledge of operations, products, programs, fleets, and processes to propose optimal trip solutions.
• Collaborate with Operations Command Center and Experience Concierge teams to ensure day-of flights run smoothly and next-morning setups.
• Proactively monitor flights for issues such as weather, traffic, or ATC delays.
• Provide timely updates when flights face operational issues.
• Communicate professionally and clearly, in calls and written emails, with various client types.
• Deescalate high-intensity situations with calm, professional communication.
• Manage time and tasks efficiently and stay aligned with business needs.
• Keep abreast of best practices and promotional trends and seek feedback for improvement.

Skills

Interpersonal communication

Customer service

Time management

Attention to detail

Adaptability

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Office Suites

Call center software

Flight tracking tools

Job description

FlyExclusive, LLC is seeking a Tactical Services Specialist in Raleigh, North Carolina to ensure flawless service execution for our members and charter clients and to prepare the next day’s flight setups. You will collaborate with the Operations Command Center, Duty Manager, Scheduling, Crew Scheduling, Dispatch, and Experience Concierge teams to keep flights on schedule, monitor potential issues, and communicate clearly with clients.

This is a full-time, on-site role.