Tactical Services Specialist

FlyExclusive, LLC; Raleigh (NC); On-site; USD 52,000 - 74,000; Full time

Job summary

FlyExclusive, LLC is hiring a Tactical Services Specialist to ensure top-tier service for our fractional, jet card and charter clients. You will coordinate with the Operations Command Center and Experience Concierge to execute day-of flights and prepare the next morning’s setup.

You will proactively monitor for weather, traffic, and ATC delays, providing timely updates and clear, professional communication to de-escalate busy situations. Strong multitasking is essential.

Qualifications

• Must demonstrate strong customer service skills and professional communication.
• Ability to work in a fast-paced environment with accuracy.
• Authorized to work in the United States without sponsorship.
• Background check including employment, education and criminal history.

Responsibilities

• Execute service delivery for members and charter clients daily.
• Coordinate with Operations Command Center and Experience Concierge.
• Monitor flights for weather, traffic and ATC delays and provide updates.
• Communicate clearly to de-escalate issues and keep clients informed.
• Maintain attention to detail while managing multiple flights and requests.

Skills

Customer service

Oral communication

Written communication

Time management

Attention to detail

Multi-tasking

De-escalation

Relationship management

Problem solving

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office Suites

Airtable

FlightAware

CRM systems

Job description

Job SummaryThe Tactical Services Specialist is responsible for the service execution of each of our members and charter clients’ flights each day along with service setup of the next day’s flights.Key ResponsibilitiesProvide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.Utilize expert knowledge of potential operational impacts as well as company products, programs, fleets and internal processes to provide clients with optimal trip solutions.Collaborate with Operations Command Center team members (Duty Manager, Scheduling, Crew Scheduling, Dispatch) and Experience Concierge and Member Services team to ensure day-of flights are executed successfully along with the setup of the next morning’s flights.Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.Provide timely updates to any flight when could be or is suffering from an operational issue.Exemplary communication, including impeccable phone conversation skills as well as written communications supporting all our customer types.Ability to provide consistent professional communication in deescalating high intensity situations.Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients.Keep abreast of best practices and promotional trends.Continuously improve through feedback.Skills and Abilities:Interpersonal skills with an emphasis on strong communication skills in both oral and written formsEffective time managementAttention to detailFocus on excellenceAdaptabilityProfessionalism in hard conversationsOther cognitive processingProblem finding and solvingMulti-taskingDetail orientationReasoning and connecting ideasAdept quick learningPrioritizing, time management and organizational skillsGreat relationship management skills and openness to feedbackCompetenciesMicrosoft Office SuitesAirtable or similar web-based productivity tools & CRMsFlightAware or similar flight following programsCall center & phone functionalityWork EnvironmentThis is a full-time, on-site position based in the Raleigh office, 4 on 4 off rotation.Primarily works in a professional office environment with moderate noise levels.May occasionally travel to other company locations, customer sites, or business-related events.May occasionally require flexibility in working hours based on business needs.Physical DemandsAbility to occasionally lift and move standard office objects weighing up to 20 pounds.Ability to remain in a stationary seated or standing posture for extended periods of time.Ability to move inside the office environment to access shared printers or meeting rooms.Ability to navigate multi-level facilities via stairs or elevators during daily transit.Ability to read small-print documents, view multiple computer screens, and inspect detailed reports clearly at close range.Ability to hear and exchange accurate information during phone calls, video conferences, and in-person team discussions.Ability to perform continuous keyboarding, mouse navigation, or ten-key data entry tasks.The essential functions described in this job description represent the fundamental duties of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.EEO StatementflyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.Other DutiesThis job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as organizational needs change.Required QualificationsHigh school diploma or equivalentProven customer service abilitiesProven consistency in a fast-paced environmentStrong interpersonal communication skillsMust be authorized to work lawfully in the United States without sponsorship.Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.Preferred QualificationsAssociate's degree in related field3 to 5 years of Customer Service Experience, preferred in the aviation industry