Aviation Flight Operations Concierge

FlyExclusive, LLC; Raleigh (NC); On-site; USD 52,000 - 74,000; Full time

Job summary

FlyExclusive, LLC is hiring a Tactical Services Specialist to ensure top-tier service for our fractional, jet card and charter clients. You will coordinate with the Operations Command Center and Experience Concierge to execute day-of flights and prepare the next morning’s setup.

You will proactively monitor for weather, traffic, and ATC delays, providing timely updates and clear, professional communication to de-escalate busy situations. Strong multitasking is essential.

Qualifications

• Must demonstrate strong customer service skills and professional communication.
• Ability to work in a fast-paced environment with accuracy.
• Authorized to work in the United States without sponsorship.
• Background check including employment, education and criminal history.

Responsibilities

• Execute service delivery for members and charter clients daily.
• Coordinate with Operations Command Center and Experience Concierge.
• Monitor flights for weather, traffic and ATC delays and provide updates.
• Communicate clearly to de-escalate issues and keep clients informed.
• Maintain attention to detail while managing multiple flights and requests.

Skills

Customer service

Oral communication

Written communication

Time management

Attention to detail

Multi-tasking

De-escalation

Relationship management

Problem solving

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office Suites

Airtable

FlightAware

CRM systems

Job description

FlyExclusive, LLC is hiring a Tactical Services Specialist to ensure top-tier service for our fractional, jet card and charter clients. You will coordinate with the Operations Command Center and Experience Concierge to execute day-of flights and prepare the next morning’s setup.

You will proactively monitor for weather, traffic, and ATC delays, providing timely updates and clear, professional communication to de-escalate busy situations. Strong multitasking is essential.