Luxury Fashion Sales Associate | Clienteling & Styling

Tapestry; Aurora (IL); Hybrid; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house based in New York, part of the Tapestry family, known for inclusivity and lasting design. We seek a Sales Associate to represent the brand, build client relationships, and provide expert styling advice.

You will drive sales, utilize POS and social platforms, and participate in training and brand initiatives while delivering top-tier service on the sales floor.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; manage multiple customers and adapt selling techniques.

Skills

Sales experience

Brand ambassador

English proficiency

Luxury retail

Social media savvy

Tools

POS system

Mobile POS

Job description

Coach is a global fashion house based in New York, part of the Tapestry family, known for inclusivity and lasting design. We seek a Sales Associate to represent the brand, build client relationships, and provide expert styling advice.

You will drive sales, utilize POS and social platforms, and participate in training and brand initiatives while delivering top-tier service on the sales floor.