Luxury Sales Associate — Clienteling & Style Expert

kate spade new york; Grove City (Mercer County); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Commuter benefits

Disability insurance

Tuition assistance

Résumé du poste

Coach is a global fashion house based in New York, delivering elevated shopping experiences. The Sales Associate serves as the front-line ambassador, meeting personal and store sales goals while supporting daily store operations and a seamless omni-channel approach.

The role blends luxury retail service, clienteling, and teamwork to foster brand loyalty, drive revenue, and ensure top‑tier customer care across in-store and digital touchpoints.

Qualifications

• 1+ years of luxury retail sales experience.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to lift 25 lb regularly (up to 50 lb occasionally).
• Strong English proficiency.
• Luxury retail background and live-stream shopping or video demos (preferred).
• Ability to work in a fast-paced environment.

Responsabilités

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Connaissances

Sales experience

Fashion trend knowledge

Customer service

English proficiency

Outils

POS operation

Mobile POS

iPad/Laptop

Description du poste

Coach is a global fashion house based in New York, delivering elevated shopping experiences. The Sales Associate serves as the front-line ambassador, meeting personal and store sales goals while supporting daily store operations and a seamless omni-channel approach.

The role blends luxury retail service, clienteling, and teamwork to foster brand loyalty, drive revenue, and ensure top‑tier customer care across in-store and digital touchpoints.