Luxury Fashion Sales Associate: Clienteling & Style

Tapestry (Coach/Kate Spade); City of Yonkers (NY); On-site; USD 21,000 - 34,000; Full time

Job summary

Coach is a global fashion house known for luxury retail and personalized client experiences. We are seeking a Sales Associate to represent the brand, build strong client relationships, and drive sales through expert styling and service.

The role requires flexibility for a fast-paced environment, with a focus on delivering exceptional customer service and contributing to team goals. Training and ongoing brand initiatives are provided.

Qualifications

• 1+ years of sales experience in luxury retail preferred.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background, social media savvy, live-stream shopping or video demos preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Foster a collaborative environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Clienteling

POS operation

English proficiency

Social media savvy

Live-stream shopping

Cash handling

Tools

POS systems

Mobile POS

iPad

Job description

Coach is a global fashion house known for luxury retail and personalized client experiences. We are seeking a Sales Associate to represent the brand, build strong client relationships, and drive sales through expert styling and service.

The role requires flexibility for a fast-paced environment, with a focus on delivering exceptional customer service and contributing to team goals. Training and ongoing brand initiatives are provided.