Seasonal Luxury Client Experience Associate - Flexible

Brobston Group; San Francisco (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

The RealReal in San Francisco is seeking a Customer Experience Associate to greet clients, educate them about our mission, and guide them to products that meet their needs. This seasonal role emphasizes luxury service, brand presentation, and cross-functional collaboration to deliver a warm, personalized in-store experience.

Responsibilities include assisting with returns and consignments, listening to clients, making recommendations, and handling multiple tasks calmly while upholding high

Qualifications

• 1-2+ years of work experience, luxury preferred.
• Strong people orientation with entrepreneurial spirit.
• Self-motivated and competitive.
• Ability to master multiple technical devices and systems.
• Ability to communicate clearly, listen thoroughly and respond quickly with accuracy.
• Strong attention to detail and excellent follow up skills.
• Desire to work with people and deliver customer service excellence.
• Professional appearance and demeanor.
• Basic understanding of luxury brands and artists.
• Interest in retail fashion, fine jewelry, watches, art and home.

Responsibilities

• Greet clients and direct them to the right area for swift resolution of needs.
• Support client services such as in-store returns and consignment drop offs.
• Assist customers while shopping by listening, connecting, and making recommendations.
• Demonstrate active listening to identify and resolve client relations issues.
• Support operational functions as needed, such as customer transfers.
• Maintain composure managing time-sensitive situations while staying collaborative.
• Be a reliable team player across cross-functional teams.
• Handle luxury items with care and uphold brand standards.

Skills

Luxury retail experience

Customer service

Communication

Active listening

Teamwork

Attention to detail

Multitasking

Professional appearance

Tech devices proficiency

Brand knowledge

Tools

POS systems

Customer management software

Job description

The RealReal in San Francisco is seeking a Customer Experience Associate to greet clients, educate them about our mission, and guide them to products that meet their needs. This seasonal role emphasizes luxury service, brand presentation, and cross-functional collaboration to deliver a warm, personalized in-store experience.

Responsibilities include assisting with returns and consignments, listening to clients, making recommendations, and handling multiple tasks calmly while upholding high