Luxury Client Experience Specialist

Brobston Group; New York (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

$500/month bonus

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision Benefits

Paid Parental Leave

18 Paid Time Off (PTO) Days

Job summary

The RealReal is seeking a Customer Experience Associate to be the first point of contact for clients. You will provide education on our services and ensure a warm, personalized experience.

Your responsibilities include greeting clients, assisting with inquiries, and maintaining brand standards. The ideal candidate possesses strong customer service skills, a passion for luxury items, and the ability to handle various situations while remaining professional.

Qualifications

• 1-2+ years of work experience, luxury preferred.
• Strong people orientation paired with entrepreneurial spirit.
• Ability to master multiple technical devices and systems.
• Professional appearance, communication and demeanor.

Responsibilities

• Provide outstanding experience by greeting and directing clients.
• Support client services like returns and consignment drop-offs.
• Assist customers in shopping by making recommendations.
• Demonstrate calmness in time-sensitive situations.
• Handle luxury items with care and attention.

Skills

Customer service

Attention to detail

Active listening

Luxury brand knowledge

Team player

Problem solving

Communication skills

Job description

The RealReal is seeking a Customer Experience Associate to be the first point of contact for clients. You will provide education on our services and ensure a warm, personalized experience.

Your responsibilities include greeting clients, assisting with inquiries, and maintaining brand standards. The ideal candidate possesses strong customer service skills, a passion for luxury items, and the ability to handle various situations while remaining professional.