Luxury Client Experience Specialist

Prada Group; Los Angeles (CA); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Prada Group in Los Angeles seeks a luxury client advisor to convey and promote the Brand philosophy and values, guiding clients into the world of the brands and maximizing both individual and team sales with an extraordinary luxury experience.

Responsibilities include delivering client-centric service, leveraging CRM for personalized connections, promoting omni-channel initiatives, and maintaining high standards of shop floor presentation while staying current on fashion trends.

Formación

• Experience in luxury/fashion retail environments.
• Ability to build long-term client relationships.
• Strong communication and interpersonal skills.
• Comfort working both in a team and independently.

Responsabilidades

• Place the customer at the center, deliver exceptional service in accordance with the client journey.
• Capture customer data in CRM to develop personalized connections and future opportunities.
• Promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent exceptional experience and support a diverse, inclusive environment.
• Welcome and serve customers with in-store excellence at all times.
• Cross-sell with departments to maximize sales and achieve KPIs.

Conocimientos

Passion for selling

Luxury/fashion knowledge

Client relationship building

Teamwork and independence

Communication skills

Ambition and resilience

Product category knowledge

English proficiency

Descripción del empleo

Prada Group in Los Angeles seeks a luxury client advisor to convey and promote the Brand philosophy and values, guiding clients into the world of the brands and maximizing both individual and team sales with an extraordinary luxury experience.

Responsibilities include delivering client-centric service, leveraging CRM for personalized connections, promoting omni-channel initiatives, and maintaining high standards of shop floor presentation while staying current on fashion trends.