Luxury Client Advisor: Elevate the In-Store Experience

PRADA; Los Angeles (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Prada Group in Los Angeles seeks a passionate Luxury Retail Ambassador to elevate the client experience and drive brand loyalty. You will guide clients through the world of Prada, delivering exceptional service and leveraging CRM data for personalized interactions.

The role requires strong communication, team collaboration, and a deep knowledge of fashion trends. You will contribute to a high-end store environment that mirrors the brand's values and aesthetics.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Customer service

Luxury sales

English fluency

Team collaboration

Communication

Problem solving

Fashion knowledge

Job description

Prada Group in Los Angeles seeks a passionate Luxury Retail Ambassador to elevate the client experience and drive brand loyalty. You will guide clients through the world of Prada, delivering exceptional service and leveraging CRM data for personalized interactions.

The role requires strong communication, team collaboration, and a deep knowledge of fashion trends. You will contribute to a high-end store environment that mirrors the brand's values and aesthetics.