Luxury Client Experience Specialist

BoF Careers; Beverly Hills (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Prada Group in Beverly Hills seeks a luxury retail professional to act as an ambassador, guiding clients through the world of the brands and maximizing personal and team sales while delivering an extraordinary experience. You will place the Client above all, uncover needs, and foster lasting Brand loyalty.

Join a creative, international environment with a focus on excellence, clienteling, and a collaborative team culture that upholds diversity and inclusion values.

Qualifications

• Experience in luxury/fashion sales is preferred.
• Strong communication and interpersonal skills.
• Ability to build lasting relationships with clients.
• Capable of working in a team and alone when needed.
• Fluency in English; additional languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs and requests, delivering excellent service.
• Capture Customer data into the CRM to connect with the client and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with colleagues to ensure a consistent, exceptional experience.
• Welcome and serve the customer with an excellent in-store experience.
• Cross-sell with all Departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Prove Brand and product knowledge.
• Address customer complaints by liaising with the line manager when necessary.
• Maintain high standards on the shop floor and visual displays per guidelines.
• Contribute to security and prevent product thefts.

Skills

Customer relationship building

Luxury/fashion enthusiasm

Building long-lasting client relations

Team player / independent work

Excellent communication

Ambition and resilience

Product knowledge in fashion

English language proficiency

Curiosity and client-centric mindset

Curiosity and excellence drive

Job description

Prada Group in Beverly Hills seeks a luxury retail professional to act as an ambassador, guiding clients through the world of the brands and maximizing personal and team sales while delivering an extraordinary experience. You will place the Client above all, uncover needs, and foster lasting Brand loyalty.

Join a creative, international environment with a focus on excellence, clienteling, and a collaborative team culture that upholds diversity and inclusion values.