Luxury Client Advisor: Elevate Experience & Relationships

PRADA; Miami (FL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Prada Group is seeking a luxury sales ambassador to convey brand philosophy and guide clients into the world of the Brands, maximizing individual and team sales while delivering an extraordinary customer experience. You will build relationships, maintain CRM data, stay updated on fashion trends, and collaborate with colleagues to ensure a consistent in-store journey and uphold store standards.

The role requires fluency in English and a passion for luxury fashion, with a collaborative,

Qualifikationen

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

Aufgaben

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities
• Embrace and promote the Omni Channel mindset
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values
• Welcome and serve the customer providing an excellent in-store experience at all times
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs
• Ensure to be up-to-date knowing fashion trends and competitors
• Prove Brand and product knowledge
• Deal effectively with customer complaints by liaising with the line manager when necessary
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures
• Contribute to ensure a high level of security and is attentive to prevent product thefts

Jobbeschreibung

Prada Group is seeking a luxury sales ambassador to convey brand philosophy and guide clients into the world of the Brands, maximizing individual and team sales while delivering an extraordinary customer experience. You will build relationships, maintain CRM data, stay updated on fashion trends, and collaborate with colleagues to ensure a consistent in-store journey and uphold store standards.

The role requires fluency in English and a passion for luxury fashion, with a collaborative,