Luxury Client Experience Specialist

Prada Group; Beverly Hills (CA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Prada Group in Beverly Hills seeks a client-focused luxury sales ambassador who embodies the brand philosophy and guides clients into the world of Prada and its maisons.

You will maximize individual and team sales by delivering an extraordinary in-store experience, building lasting relationships, staying current with fashion trends, and embracing an omni-channel approach to connect with clients across touchpoints.

Formación

• Experience in luxury retail is preferred.
• Ability to build and maintain client relationships.
• Ability to work in a team and independently.
• English is required; other languages are a plus.
• Knowledge of fashion trends and the luxury market.

Responsabilidades

• Place the customer at the center, delivering excellent service and guiding them through the brand journey.
• Capture customer data in the CRM to build and nurture relationships.
• Embrace and promote an omnichannel mindset.
• Collaborate with colleagues to ensure an exceptional in-store experience and a positive work environment.
• Welcome and serve customers with outstanding in-store service at all times.
• Cross-sell across departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints with guidance from the line manager.
• Maintain the shop floor and visual displays to a high standard according to guidelines.
• Support loss prevention and security measures.

Conocimientos

Passion for selling

Communication skills

Interpersonal skills

Teamwork

Ambition

Problem solving

Luxury fashion knowledge

English proficiency

Client relationship building

Descripción del empleo

Prada Group in Beverly Hills seeks a client-focused luxury sales ambassador who embodies the brand philosophy and guides clients into the world of Prada and its maisons.

You will maximize individual and team sales by delivering an extraordinary in-store experience, building lasting relationships, staying current with fashion trends, and embracing an omni-channel approach to connect with clients across touchpoints.