Luxury Client Advisor: Elevate Brand Experience & Sales

Prada Group; Los Angeles (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

Prada Group in Los Angeles seeks a Sales Associate to deliver exceptional luxury shopping experiences. You will greet clients, understand their needs, and guide them through Prada and Miu Miu brands, ensuring a personalized service.

You will capture client data in CRM, stay updated on fashion trends, collaborate with team, support omnichannel initiatives, and help protect product security on the shop floor.

Qualifications

• Passion for selling luxury goods and delivering high-end client experiences.
• Ability to build long-lasting client relationships and understand client needs.
• Strong communication and interpersonal skills with a team-oriented mindset.
• Self-motivated, ambitious, resilient, and results-driven.
• Willingness to stay informed about fashion trends and Prada product knowledge.
• English fluency required; additional languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and providing excellent service.
• Capture customer data into the CRM to develop relationships and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent exceptional experience and a positive work environment.
• Welcome and serve customers with an in-store luxury experience at all times.
• Cross-sell with departments to maximize sales and hit KPIs.
• Stay up-to-date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints with guidance from the line manager.
• Maintain high shop floor standards and stock procedures.
• Contribute to preventing product thefts.

Skills

Luxury fashion

Client relationship

Teamwork

Communication

Ambition

Problem solving

Product knowledge

English fluency

Job description

Prada Group in Los Angeles seeks a Sales Associate to deliver exceptional luxury shopping experiences. You will greet clients, understand their needs, and guide them through Prada and Miu Miu brands, ensuring a personalized service.

You will capture client data in CRM, stay updated on fashion trends, collaborate with team, support omnichannel initiatives, and help protect product security on the shop floor.