Luxury Client Experience Specialist

Prada; Las Vegas (NV); On-site; USD 35,000 - 52,000; Full time

Job summary

Prada Group is seeking a Sales Associate to act as a brand ambassador within our luxury store. You will promote the brand image, elevate client experience, and contribute to sales performance by applying expert knowledge of product categories and current fashion trends.

You'll engage clients, understand their needs, present the full Prada look, and build loyalty through exceptional service. Collaboration with colleagues and management is essential to meet department goals and uphold brand

Qualifications

• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Strong knowledge of the Fashion Industry and trends
• Flexibility in schedule and working hours.
• Superior customer service skills.
• Excellent communication and interpersonal skills
• Attention to detail
• Business awareness
• Relationship building and teamwork
• Dependability

Responsibilities

• Meet or exceed monthly sales productivity as determined by Company expectations.
• Demonstrate an in-depth knowledge of all product and keep up-to-date on all product categories in Store.
• Uphold policies, practices and procedures of general store activities and execute them in a timely manner in order to protect the client experience.
• Manage sales and ensure all clients receive the highest degree of sophistication and superior service, in order to foster the development of loyal clients.
• Discover the client's needs through verbal and nonverbal communication in order to recommend available products and promote the full look of the brand.
• Promote and educate the client on brand identity and Prada DNA.
• Ensure loyalty by collecting client information utilizing the digital resources provided by the Company, with the expectation to meet all the relevant metrics and KPI's.
• Follow up with clients through Company provided applications to conduct quality outreach and interactions.
• Manage and utilize C-Sphere application to support and schedule client appointments to drive client loyalty.
• Guarantee client experience through post-sale service with the same spirit demonstrated during sale to ensure client satisfaction, alignment with company standards and brand image, in order to promote client loyalty.
• Participate in department meetings, store meetings and all product presentations for all Product categories.
• Participate in the inventory process, maintain and ensure that all products are displayed properly and accounted for.
• Collaborate with other colleagues and management in a professional manner to achieve business objectives.
• Communicate any pertinent information gathered from client to Management.
• Constantly keep up-to-date regarding fashion trends; know and monitor competition.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Teamwork

Flexibility

Job description

Prada Group is seeking a Sales Associate to act as a brand ambassador within our luxury store. You will promote the brand image, elevate client experience, and contribute to sales performance by applying expert knowledge of product categories and current fashion trends.

You'll engage clients, understand their needs, present the full Prada look, and build loyalty through exceptional service. Collaboration with colleagues and management is essential to meet department goals and uphold brand