Luxury Client Advisor - Exceptional Brand Experience

BoF Careers

Beverly Hills (FL)

In loco

USD 42.000 - 66.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

Prada Group seeks a luxury retail ambassador in the United States who will convey brand philosophy and elevate client experiences in-store. You will maximize individual and team sales, nurture relationships, and tailor service to each client while showcasing product knowledge.

You will capture client data in our CRM, promote an omni-channel approach, and work with teammates to maintain visual standards and a secure environment. Fluency in English is essential, with additional languages welcome.

Competenze

Experience in luxury/fashion retail and building lasting client relationships.
Ability to work both in a team and independently while delivering exceptional service.
Strong communication skills and a client-first mindset are required.
Fluency in English; additional languages are a plus.

Mansioni

Place the customer at the center, creating a welcoming environment and delivering exemplary service.
Capture client data in the CRM to personalize connections and future opportunities.
Embrace and promote an Omni Channel mindset across touchpoints.
Collaborate with colleagues to ensure a consistent, exceptional experience and inclusive culture.
Provide in-store experiences at a high level and proactively cross-sell across departments.
Remain up-to-date on fashion trends and competitor activity.
Demonstrate product and brand knowledge in all interactions.
Address customer concerns by liaising with the line manager when needed.
Maintain shop floor visuals, stock procedures, and security practices.