Luxury Brand Ambassador & Client Advisor

PRADA; Beverly Hills (CA); Ibrido; USD 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Prada Group in Beverly Hills is seeking a Client Advisor to convey the Brand philosophy and deliver an extraordinary luxury customer experience, guiding clients into the world of the brands.

You will maximize personal and team sales, capture client data in the CRM, embrace an Omni Channel mindset, and collaborate with colleagues to ensure an impeccable in-store journey. English is a must; other languages are a plus.

Competenze

• Experience in building lasting relationships with clients
• Excellent communication and interpersonal skills
• Passion for selling luxury products and delivering exceptional service
• Ability to work in a team and independently
• Knowledge of fashion trends and product categories
• Fluent English; other languages are a plus

Mansioni

• Place the customer at the center, creating a welcoming environment and delivering excellent service.
• Capture customer data into the CRM to personalize future interactions and opportunities.
• Embrace and promote an Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, premium in-store experience.
• Welcome and serve customers, ensuring an outstanding in-store experience.
• Cross-sell across departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitive products.
• Demonstrate brand and product knowledge.
• Address customer complaints by liaising with the line manager as needed.
• Maintain shop floor standards and stock procedures, ensuring security and loss prevention.

Conoscenze

Passion for selling

Luxury/fashion interest

Relationship building

Team and independent work

Communication skills

Ambition and resilience

Product knowledge

English fluency

Descrizione del lavoro

Prada Group in Beverly Hills is seeking a Client Advisor to convey the Brand philosophy and deliver an extraordinary luxury customer experience, guiding clients into the world of the brands.

You will maximize personal and team sales, capture client data in the CRM, embrace an Omni Channel mindset, and collaborate with colleagues to ensure an impeccable in-store journey. English is a must; other languages are a plus.