Luxury Client Experience Lead – Omni-Channel Focus

PRADA; Chicago (IL); On-site; USD 38,000 - 62,000; Full time

Job summary

Prada Group in Chicago seeks a luxury retail associate to guide clients through the world of the brands, delivering an extraordinary shopping journey and building lasting relationships. The role emphasizes product knowledge, outstanding service, and a proactive approach to cross-selling across departments.

Responsibilities include CRM capture, omnichannel engagement, and maintaining store standards while staying informed on fashion trends.

Qualifications

• Passion for selling luxury fashion and delivering exceptional client experiences.
• Curiosity about luxury/fashion, art and design.
• Experience in building long-lasting client relationships.
• Able to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, results-driven, problem solving.

Responsibilities

• Place the customer at the center, creating a welcoming environment and delivering exceptional service.
• Capture customer data in the CRM to build personalized relationships.
• Embrace and promote an omnichannel approach.
• Collaborate with colleagues to ensure a consistent, high-quality in-store experience.
• Welcome and attentively serve customers on the shop floor.
• Cross-sell across departments to maximize sales and achieve targets.
• Stay updated on fashion trends and brand/product knowledge.
• Handle customer complaints by liaising with the manager when needed.
• Maintain high standards of shop floor presentation and stock procedures.
• Contribute to a secure environment and help prevent theft.

Skills

Passion for selling

Excellent communication

Teamwork

Customer service

Ambition and resilience

English proficiency

Fashion knowledge

Job description

Prada Group in Chicago seeks a luxury retail associate to guide clients through the world of the brands, delivering an extraordinary shopping journey and building lasting relationships. The role emphasizes product knowledge, outstanding service, and a proactive approach to cross-selling across departments.

Responsibilities include CRM capture, omnichannel engagement, and maintaining store standards while staying informed on fashion trends.