Luxury Client Advisor – Elevate the VIP Experience

BoF Careers; Honolulu (HI); On-site; USD 35,000 - 55,000; Full time

Job summary

Prada Group seeks a Prada Client Advisor to deliver an extraordinary luxury customer experience, placing Clients at the center and guiding them through the Prada world in-store and on e-commerce channels.

You will demonstrate deep product knowledge, build meaningful relationships, achieve personal and store targets, and embrace an Omni Channel approach with CRM-based follow-up and proactive service.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients.
• Host and conduct appointments either in presence or leveraging technology to do virtual appointments.
• Embrace and promote the Omni Channel mindset.
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises.
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
• Operate with the highest level of care and respect for the Products.
• Utilize Company digital tools actively to offer a complete and integrated luxury experience.
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room.
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Job description

Prada Group seeks a Prada Client Advisor to deliver an extraordinary luxury customer experience, placing Clients at the center and guiding them through the Prada world in-store and on e-commerce channels.

You will demonstrate deep product knowledge, build meaningful relationships, achieve personal and store targets, and embrace an Omni Channel approach with CRM-based follow-up and proactive service.