Luxury Client Advisor: Create Memorable Brand Experiences

PRADA; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Prada Group in the United States is seeking a Luxury Sales Ambassador to welcome clients and convey the Brand philosophy. You will maximize individual and team sales, provide an extraordinary luxury customer experience, and develop brand loyalty by understanding client needs.

You'll capture client data, embrace the Omni Channel mindset, and work with colleagues to ensure a seamless, memorable journey on the shop floor while staying informed about fashion trends and product knowledge.

Qualifications

• Experience building long-lasting client relationships.
• Ability to work in a luxury retail environment.
• Strong communication and interpersonal skills.
• Fluency in English; additional languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting their needs.
• Capture Customer data into the CRM and develop relationships.
• Embrace and promote the Omni Channel mindset.
• Work as a team, foster open communication, ensure an exceptional experience.
• Welcome and serve the customer with an excellent in-store experience.
• Cross-sell with departments to maximize sales and achieve KPIs.
• Stay up-to-date on fashion trends and product knowledge.
• Deal with customer complaints by liaising with the line manager.
• Maintain shop floor and visual displays to high standards.
• Contribute to security and prevent product thefts.

Skills

Luxury clienteling

Communication skills

Team player

English language

Job description

Prada Group in the United States is seeking a Luxury Sales Ambassador to welcome clients and convey the Brand philosophy. You will maximize individual and team sales, provide an extraordinary luxury customer experience, and develop brand loyalty by understanding client needs.

You'll capture client data, embrace the Omni Channel mindset, and work with colleagues to ensure a seamless, memorable journey on the shop floor while staying informed about fashion trends and product knowledge.