Luxury Client Advisor: Elevate Brand Experience

BoF Careers; New York (NY); On-site; USD 46,000 - 54,000; Full time

Job summary

Prada Group, a global leader in luxury fashion, is seeking an ambassador to convey brand philosophy and create an extraordinary client experience in-store, guiding clients through the world of Prada and the Group’s maisons.

You will place customers at the center, build lasting relationships, capture data in the CRM, embrace an omni‑channel mindset, collaborate with colleagues, and maintain visual standards while driving sales and brand loyalty.

Qualifications

• Experience in luxury fashion selling is preferred.
• Ability to build long-lasting relationships with clients.
• Strong communication and interpersonal skills.
• Teamwork with colleagues and autonomy in tasks.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their needs and requests.
• Capture Customer data into the Company CRM to connect with clients and develop relationships.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with colleagues, fostering open communication for a consistent experience.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Cross-sell with all Departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Address customer complaints by liaising with the line manager.
• Maintain high shop floor and display standards per guidelines.

Skills

Passion for selling

Luxury fashion knowledge

Relationship building

Teamwork & independence

Communication skills

Ambition & resilience

Product knowledge

English required

Job description

Prada Group, a global leader in luxury fashion, is seeking an ambassador to convey brand philosophy and create an extraordinary client experience in-store, guiding clients through the world of Prada and the Group’s maisons.

You will place customers at the center, build lasting relationships, capture data in the CRM, embrace an omni‑channel mindset, collaborate with colleagues, and maintain visual standards while driving sales and brand loyalty.