Luxury Client Advisor — Elevate Customer Experience & Sales

PRADA; Topanga (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Prada is seeking a luxury retail salesperson to act as an ambassador of the brand, guiding clients through the world of Prada and maximizing sales while delivering an extraordinary customer experience. The role requires a deep knowledge of fashion trends, strong relationship-building with clients, and the ability to work both in a team and independently in a high-end store environment.

You will maintain CRM data, embrace an Omni Channel mindset, and stay informed about competitors while

Qualifications

• Passion for selling luxury fashion and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience building long-lasting client relationships.
• Able to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, results-driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the customer at the center, creating a welcoming environment and providing excellent service in line with the client journey ceremony.
• Capture customer data into the CRM to connect with clients and develop relationships.
• Embrace and promote an Omni Channel mindset.
• Work as a team player and partner with colleagues to ensure a consistent, exceptional experience and a positive working environment.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Cross-sell with all departments to maximize sales opportunities and achieve targets.
• Stay up-to-date with fashion trends and competitors; demonstrate product knowledge.
• Address customer complaints by liaising with the line manager when necessary.
• Maintain high standards for shop floor visuals and stock procedures.
• Contribute to a high level of security and prevent product thefts.

Skills

Luxury fashion

Clienteling

CRM

Communication

Teamwork

Problem solving

Brand knowledge

English fluency

Job description

Prada is seeking a luxury retail salesperson to act as an ambassador of the brand, guiding clients through the world of Prada and maximizing sales while delivering an extraordinary customer experience. The role requires a deep knowledge of fashion trends, strong relationship-building with clients, and the ability to work both in a team and independently in a high-end store environment.

You will maintain CRM data, embrace an Omni Channel mindset, and stay informed about competitors while