Luxury Client Advisor: Elevate Brand Experience & Relationships

BoF Careers

Manhasset (NY)

On-site

USD 46,000 - 54,000

Full time

35 hours ago

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Benefits offered by this job

Commission

Bonus opportunities

Job summary

Prada Group in the United States (New York area) is seeking a luxury-focused sales ambassador to guide clients through the brands and maximize individual and store sales. You will build relationships, capture data in the CRM, and promote an omni-channel experience while maintaining brand standards and exceptional service.

Your role involves staying on top of fashion trends, offering expert product knowledge, and collaborating with colleagues to achieve KPIs.

Qualifications

Experience building long-lasting client relationships.
Ability to work in teams and independently.
Excellent communication and interpersonal skills.

Responsibilities

Place the Customer at the center, creating a welcoming environment and strive to meet their needs.
Capture Customer data into the Company CRM to connect with clients and develop opportunities.
Embrace and promote the Omni Channel mindset.
Collaborate with colleagues to ensure a consistent exceptional experience.
Provide an excellent in-store experience and proactively engage in cross-selling.
Maintain high shop floor standards and visual displays.
Stay up-to-date with fashion trends and competitor activity.
Demonstrate brand and product knowledge and manage customer complaints when needed.