Luxury Client Concierge & Brand Ambassador

Prada Group; Boca Raton (FL); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Prada Group in the United States seeks a client-focused ambassador to convey our Brand philosophy and guide final clients into the world of Prada brands. You will maximize individual and team sales while delivering an extraordinary luxury experience.

You will capture client data in our CRM, develop relationships for personalized opportunities, promote omni-channel service, and uphold high standards of service, presentation, and brand knowledge.

Formación

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsabilidades

• Place the Customer at the center, creating a welcoming environment and meeting every need.
• Capture Customer data in the CRM to build relationships and personalize offers.
• Embrace and promote the Omni Channel mindset.
• Work as a team and maintain a positive, inclusive store environment.
• Welcome and serve the customer providing an excellent in-store experience.
• Be proactively engaged in cross selling with all Departments to maximize sales KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Maintain the shop floor and visual display to high standards.
• Contribute to a high level of security and prevent product thefts.

Conocimientos

Passion for selling

Luxury fashion interest

Relationship building

Team and autonomy

Communication skills

Ambition and resilience

Product category knowledge

English required

Descripción del empleo

Prada Group in the United States seeks a client-focused ambassador to convey our Brand philosophy and guide final clients into the world of Prada brands. You will maximize individual and team sales while delivering an extraordinary luxury experience.

You will capture client data in our CRM, develop relationships for personalized opportunities, promote omni-channel service, and uphold high standards of service, presentation, and brand knowledge.