Luxury Client Advisor: Elevate Brand Experience

Prada; Miami (NM); On-site; USD 30,000 - 45,000; Full time

Job summary

Prada Group in the United States seeks a brand ambassador to convey the brand philosophy and guide clients into the Prada universe. You will maximize individual and team sales while delivering an extraordinary luxury customer experience that places the client first and builds lasting brand loyalty.

You will be responsible for keeping up-to-date with fashion trends, delivering exceptional in-store service, and collaborating with colleagues to ensure a seamless, high-standard shopping journey

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building long-lasting client relationships.
• Ability to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony.”
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Luxury retail

Client relationships

Team player

Communication

English proficiency

Fashion trend awareness

Ambition and motivation

Job description

Prada Group in the United States seeks a brand ambassador to convey the brand philosophy and guide clients into the Prada universe. You will maximize individual and team sales while delivering an extraordinary luxury customer experience that places the client first and builds lasting brand loyalty.

You will be responsible for keeping up-to-date with fashion trends, delivering exceptional in-store service, and collaborating with colleagues to ensure a seamless, high-standard shopping journey