Luxury Client Advisor: Elevate Brand Experience

Prada; Kansas; On-site; USD 32,000 - 52,000; Full time

Job summary

Prada seeks a luxury retail ambassador to convey the Brand philosophy and provide an extraordinary client experience in-store in the United States. You will maximize personal and team sales, placing the client at the center and developing long-term brand loyalty through personalized service.

Join our creative, international environment where fashion knowledge, trend awareness, and relationship-building with clients are essential.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Customer service

Communication

Relationship building

Teamwork

Multilingual

Luxury fashion

Clienteling

English fluency

Job description

Prada seeks a luxury retail ambassador to convey the Brand philosophy and provide an extraordinary client experience in-store in the United States. You will maximize personal and team sales, placing the client at the center and developing long-term brand loyalty through personalized service.

Join our creative, international environment where fashion knowledge, trend awareness, and relationship-building with clients are essential.