Luxury Brand Concierge & Client Advocate

BoF Careers; Orlando (WV); Presencial; USD 40.000 - 70.000; Jornada completa

Descripción de la vacante

Prada Group in the United States luxury retail network seeks a client-focused ambassador to convey our brand philosophy and values, guiding clients into the world of Prada, Miu Miu, Versace, and other maison stories.

You will maximize personal and team sales, provide an extraordinary luxury experience, build meaningful client relationships, and stay ahead of fashion trends while maintaining pristine shop floors and visual displays.

Formación

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must other languages are a plus.
• Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Responsabilidades

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs.
• Capture Customer data into the Company CRM to build lasting client relationships.
• Embrace and promote the Omni Channel mindset.
• Work as a team player, fostering open communication for an exceptional experience.
• Welcome and serve the customer with an in-store experience at all times.
• Engage in cross-selling to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the line manager when necessary.
• Maintain high shop floor standards and visual displays.
• Contribute to security and prevent product theft.

Conocimientos

Luxury retail

Clienteling

Visual merchandising

English language

Teamwork

Descripción del empleo

Prada Group in the United States luxury retail network seeks a client-focused ambassador to convey our brand philosophy and values, guiding clients into the world of Prada, Miu Miu, Versace, and other maison stories.

You will maximize personal and team sales, provide an extraordinary luxury experience, build meaningful client relationships, and stay ahead of fashion trends while maintaining pristine shop floors and visual displays.