Luxury Client Advisor - Elevate Brand Experience

Prada Group; Miami (FL); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Prada Group in the United States (Miami) is seeking an ambassador who communicates and promotes the Brand philosophy to clients, guiding them into the world of the Brands and maximizing sales with an extraordinary luxury experience.

The role emphasizes building meaningful client relationships, cross-selling, and staying current with fashion trends while maintaining store standards and contributing to a positive, inclusive work environment.

Formación

• Passion for selling in luxury stores and delivering exceptional service.
• Interest in luxury/fashion, art and design.
• Experience building long-lasting client relationships.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• English proficiency; other languages a plus.
• Ambition, resilience, self-motivation and problem-solving mindset.
• Knowledge of the managed product category.

Responsabilidades

• Place the customer at the center, create a welcoming environment and deliver excellent service.
• Capture customer data in CRM to build personalized relationships.
• Embrace and promote an Omnichannel mindset.
• Work as a team and maintain constructive communication to ensure a premium experience.
• Welcome and serve customers with an in-store luxury experience.
• Cross-sell across departments to achieve sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the line manager.
• Maintain high shop floor standards and stock procedures.
• Contribute to security and prevent product theft.

Conocimientos

Passion for selling

Luxury/fashion interest

Client relationship experience

Team & independent work

Excellent communication

Ambition & resilience

Product category knowledge

English proficiency

Descripción del empleo

Prada Group in the United States (Miami) is seeking an ambassador who communicates and promotes the Brand philosophy to clients, guiding them into the world of the Brands and maximizing sales with an extraordinary luxury experience.

The role emphasizes building meaningful client relationships, cross-selling, and staying current with fashion trends while maintaining store standards and contributing to a positive, inclusive work environment.