Luxury Client Advisor & Brand Ambassador

BoF Careers; Kansas; On-site; USD 38,000 - 65,000; Full time

Job summary

Prada Group seeks a brand ambassador to convey and promote its philosophy and values to clients, guiding them into the world of the brands. The role focuses on maximizing individual and team sales, delivering an exceptional luxury customer experience, and building lasting relationships that foster brand loyalty.

The position emphasizes client-centered service, data-driven relationship management via CRM, and a proactive approach to cross-selling and staying ahead of fashion trends.

Qualifications

• Passion for selling luxury fashion and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience building long‑lasting client relationships.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self‑motivation and problem solving.
• Passion and knowledge of the managed product category.
• English is essential; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Passion for selling

Luxury/fashion knowledge

Client relationship building

Teamwork and independence

Excellent communication

Ambition and resilience

Product category knowledge

English language required

Job description

Prada Group seeks a brand ambassador to convey and promote its philosophy and values to clients, guiding them into the world of the brands. The role focuses on maximizing individual and team sales, delivering an exceptional luxury customer experience, and building lasting relationships that foster brand loyalty.

The position emphasizes client-centered service, data-driven relationship management via CRM, and a proactive approach to cross-selling and staying ahead of fashion trends.