Luxury Client Advisor — Sales, Service & CRM

LVMH; New York (NY); Presencial; USD 32.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Descripción de la vacante

Fendi Maison in New York seeks a Client Advisor to deliver outstanding customer service and consistently exceed sales goals. You will leverage product knowledge and CRM tools to create an exceptional client experience and support the brand’s dedication to excellence.

With 2+ years in luxury retail, you will build strong client books, handle special requests, and maintain high standards of appearance and store policies.

Formación

• Minimum 2 years’ experience in luxury retail.
• Strong drive for results and goal orientation.
• Excellent written and verbal communication.
• Ability to use POS system and manage inventory.
• RTW experience preferred.
• Foreign language skills are a plus.
• Must have flexible availability incl. nights, weekends, holidays.

Responsabilidades

• Achieve all Client Advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients’ concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, including repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as needed, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow Fendi dress code and standards.
• Perform regular store maintenance functions as needed.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Maintain open communication with store management, peers, and other levels of company personnel.
• Be a positive role model, representing the brand.
• Participate in training of new Client Advisors.
• Prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Conocimientos

Customer service

Sales-driven

Communication skills

POS system

Teamwork

Flexible availability

Educación

High School Diploma

Herramientas

POS system software

Descripción del empleo

Fendi Maison in New York seeks a Client Advisor to deliver outstanding customer service and consistently exceed sales goals. You will leverage product knowledge and CRM tools to create an exceptional client experience and support the brand’s dedication to excellence.

With 2+ years in luxury retail, you will build strong client books, handle special requests, and maintain high standards of appearance and store policies.