Luxury Client Advisor – Hand-Crafted Experience & CRM

FERRAGAMO USA INC; Los Angeles (CA); On-site; USD 57,308,000 - 60,174,000; Full time

Job summary

Ferragamo USA Inc. is seeking a Client Advisor for our Topanga location. This full-time role focuses on providing extraordinary customer service, building emotionally enriched client relationships, and driving sales through personalized, hand-crafted experiences.

The ideal candidate thrives in a luxury environment, excels at cross-selling, and uses CRM to maintain strong client connections. English proficiency is essential, with additional language skills a plus.

Qualifications

• Strong client service mindset and ability to build emotional connections with clients.
• Knowledge of luxury fashion and brand storytelling.
• Proficiency with CRM databases and data-driven relationship management.
• Comfort with inventory handling and stock organization.
• Excellent English communication skills, with attention to detail.

Responsibilities

• Lead on the selling floor and drive personal and team sales results.
• Create a positive, collaborative store environment through teamwork.
• Maintain stock in selling area and stockroom to support operations.
• Transform client experiences with personal, hand-crafted service moments.
• Capture and utilize customer data in CRM to deepen relationships and repeat business.

Skills

Client service

Luxury fashion

CRM

Inventory knowledge

English proficiency

Tools

CRM software

POS system

Inventory tracking

Job description

Ferragamo USA Inc. is seeking a Client Advisor for our Topanga location. This full-time role focuses on providing extraordinary customer service, building emotionally enriched client relationships, and driving sales through personalized, hand-crafted experiences.

The ideal candidate thrives in a luxury environment, excels at cross-selling, and uses CRM to maintain strong client connections. English proficiency is essential, with additional language skills a plus.