Luxury Brand Client Advisor & Experience

PRADA; Boston (MA); Hybrid; USD 52.000 - 56.000; Vollzeit

Zusammenfassung

PRADA is seeking a luxury retail ambassador to guide clients through the world of its brands, maximize sales, and deliver an extraordinary client experience in-store.

You will capture customer data in the CRM, embrace omni-channel selling, stay current with fashion trends, and work collaboratively to achieve personal and store KPIs. This role requires a passion for luxury and excellent English communication.

Qualifikationen

• Passion for selling luxury products and delivering exceptional client experiences.
• Ability to build lasting client relationships and manage high-value clientele.
• Familiarity with CRM systems and data-driven selling approaches.
• Understanding of Omni-Channel strategies and in-store execution.

Aufgaben

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs with excellence.
• Capture Customer data into the CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset across all touchpoints.
• Collaborate with colleagues to ensure a consistently exceptional experience and a respectful workplace.
• Welcome and serve customers, delivering an outstanding in-store experience at all times.
• Cross-sell with all Departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitor activity; demonstrate product knowledge.
• Handle customer inquiries and liaise with management on escalations.
• Maintain high shop-floor standards and visual merchandising following guidelines.
• Support security and prevent product loss.

Kenntnisse

Luxury retail experience

Clienteling

CRM data capture

Omni-Channel selling

Team player

Excellent communication

Fashion knowledge

English fluency

Jobbeschreibung

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus

‘This position will be paid an hourly rate that may range from $25.00 - $27.00, annualized from $52,000 - $56,160 and if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

#LI-ME1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.