Luxury Client Advisor: Elevate Experiences

PRADA; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Prada Group is seeking a dedicated luxury retail ambassador to guide clients through the brand universe and provide an extraordinary in-store experience.

You will maximize individual and team sales, foster meaningful client relationships, and promote brand values. The role requires strong communication, a passion for fashion, and the ability to work both autonomously and as part of a team in a fast-paced luxury environment.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs and requests.
• Capture Customer data into the Company CRM to develop personalized connections.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent exceptional experience and positive work environment.
• Welcome and serve the customer with an excellent in-store experience.
• Cross-sell with all Departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Handle customer complaints by liaising with management when needed.
• Maintain high standards of shop floor visuals and comply with stock procedures.
• Contribute to preventing product thefts.

Skills

Passion for selling and stores

Luxury/fashion knowledge

Relationship building

Teamwork and independence

Communication skills

Ambition and resilience

Product category knowledge

English proficiency

Job description

Prada Group is seeking a dedicated luxury retail ambassador to guide clients through the brand universe and provide an extraordinary in-store experience.

You will maximize individual and team sales, foster meaningful client relationships, and promote brand values. The role requires strong communication, a passion for fashion, and the ability to work both autonomously and as part of a team in a fast-paced luxury environment.