Luxury Client Advisor — Elevate In-Store Brand Experiences

Prada Group; Miami (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Prada Group is seeking a luxury client service ambassador to guide clients through the brand philosophy and create an extraordinary in-store experience. You will connect with customers, promote omnichannel engagement, and collaborate with teams to maximize sales while maintaining the highest standards in visual presentation and product knowledge.

The role emphasizes relationship-building, client-centric service, and a deep passion for fashion and luxury goods, with the expectation of

Qualifications

• Passion for selling luxury goods and delivering exceptional client service.
• Ability to build long-lasting relationships with clients and understand their needs.
• Excellent communication and interpersonal skills; fluent English required; other languages a plus.

Responsibilities

• Put the customer at the center, create a welcoming environment, and provide an excellent service according to the client journey.
• Capture customer data in CRM to tailor relationships and opportunities.
• Promote an Omni Channel mindset and collaborate with colleagues to ensure a consistent luxury experience.
• Maintain shop floor standards and visual displays in line with brand guidelines.
• Support in meeting individual sales targets and KPIs while safeguarding product security.

Skills

Client relations

Luxury product knowledge

Communication skills

Teamwork

Ambition & motivation

English proficiency

Curiosity in fashion/art

Problem solving

Job description

Prada Group is seeking a luxury client service ambassador to guide clients through the brand philosophy and create an extraordinary in-store experience. You will connect with customers, promote omnichannel engagement, and collaborate with teams to maximize sales while maintaining the highest standards in visual presentation and product knowledge.

The role emphasizes relationship-building, client-centric service, and a deep passion for fashion and luxury goods, with the expectation of