Luxury Client Advisor: Elevate the Customer Experience

Prada Group; Honolulu (HI); On-site; USD 42,000 - 70,000; Full time

Job summary

Prada Group in the United States is seeking a Client Advisor to deliver an extraordinary luxury shopping experience, placing the client above all and uncovering needs with a personalized approach. You will promote the Prada philosophy and guide clients into the world of Prada Brands, aiming to achieve individual and shop targets through exceptional service both in-store and on the ecommerce channel.

Join a creative, international team and leverage digital tools to provide a seamless omnichannel

Qualifications

• Passion for selling and stores.
• Curiosity in luxury/fashion, art and design.
• Experience building lasting client relationships.
• Able to work in team or alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, results-driven.
• Passion and knowledge of the managed product category.
• English is a must other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting needs with excellence.
• Exceed individual sales targets and contribute to store success.
• Exceed KPI goals and ensure high-quality sales and service.
• Demonstrate deep knowledge of products, Prada history, culture and DNA.
• Capture Customer data in the CRM to personalize future opportunities.
• Promote the Omni Channel mindset.
• Maintain broad knowledge of luxury fashion trends and competitors.
• Resolve Client complaints with guidance from management.
• Care for products with high standards.
• Use Company digital tools to offer a complete luxury experience.
• Host and conduct customer appointments in person or via virtual meetings.
• Work with Back of House to keep stock room organized.
• Follow Company procedures on operations, security, inventory, and reporting.
• Be a team player, foster open communication, and support a positive environment, embracing diversity.

Skills

Sales passion

Luxury fashion knowledge

Client relationship building

Team and solo work

Communication skills

Ambition and resilience

Product category knowledge

English proficiency

Job description

Prada Group in the United States is seeking a Client Advisor to deliver an extraordinary luxury shopping experience, placing the client above all and uncovering needs with a personalized approach. You will promote the Prada philosophy and guide clients into the world of Prada Brands, aiming to achieve individual and shop targets through exceptional service both in-store and on the ecommerce channel.

Join a creative, international team and leverage digital tools to provide a seamless omnichannel