Luxury Brand Client Advisor | Elevate Customer Experience

Prada

Miami (NM)

On-site

USD 40,000 - 70,000

Full time

22 hours ago

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Job summary

Prada Group in the United States is seeking a luxury retail ambassador to deliver an exceptional, personalized in-store experience. You will engage clients, build loyalty, and guide them through the brand journey while embracing an omni-channel mindset.

Join a creative, international team and contribute to high standards of service, product knowledge, and stylish presentation across our stores.

Qualifications

Passion for selling and stores.
Interest in luxury fashion, art and design.
Experience building lasting client relationships.
Ability to work in a team or independently.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, result-driven and problem solving.
Product category knowledge.
English proficiency required; other languages a plus.

Responsibilities

Place the customer at the center, creating a welcoming environment while meeting needs and requests.
Capture customer data in CRM to build connections and future opportunities.
Promote an Omni Channel mindset.
Collaborate with colleagues to ensure a consistent, exceptional experience.
Provide excellent in-store service at all times.
Cross-sell with departments to maximize sales and meet KPIs.
Stay updated on fashion trends and competitors.
Demonstrate brand and product knowledge.
Handle customer complaints by coordinating with a line manager.
Maintain high standards of shop floor and visuals.
Contribute to security and prevent theft.