Luxury Client Advisor — Elevate Brand Experience

BoF Careers; Northbrook (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Prada Group in the United States seeks a luxury sales ambassador to deliver an extraordinary in-store experience and help clients discover the world of its brands. You will build lasting relationships, stay ahead of fashion trends, and promote brand philosophy with a client-first mindset.

Join a creative, international team focused on excellence and inclusion, with opportunities for professional growth in a prestigious luxury environment.

Qualifications

• Experience in luxury/fashion customer service is highly valued.
• Ability to build long-lasting relationships with clients.
• Strong communication and interpersonal skills are essential.
• Proactive in cross-selling and achieving individual sales targets.

Responsibilities

• Place the Customer at the center, delivering an excellent in-store experience.
• Capture Customer data in CRM to tailor future interactions.
• Promote Omni Channel mindset across activities.
• Collaborate with colleagues to ensure consistent, exceptional service.
• Keep up-to-date with fashion trends and brand/product knowledge.
• Resolve customer complaints by engaging with the line manager when needed.
• Maintain high standards on shop floor, displays, and stock procedures.

Skills

Passion for selling

Luxury/fashion passion

Client relationship building

Team & independent work

Communication skills

Ambition & resilience

Product knowledge

English fluent

Job description

Prada Group in the United States seeks a luxury sales ambassador to deliver an extraordinary in-store experience and help clients discover the world of its brands. You will build lasting relationships, stay ahead of fashion trends, and promote brand philosophy with a client-first mindset.

Join a creative, international team focused on excellence and inclusion, with opportunities for professional growth in a prestigious luxury environment.