Luxury Client Advisor - Brand Ambassador

FashionUnited; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Prada Group is seeking a dedicated luxury retail professional to act as an ambassador, promoting brand philosophy and values to clients in a premium environment. The role focuses on maximizing individual and team sales, delivering an extraordinary client experience, and developing lasting brand loyalty.

You will engage with customers, maintain CRM records, stay ahead of fashion trends, and collaborate across departments to achieve KPIs while upholding the highest standards of service and store

Qualifications

• Passion for selling in a luxury environment.
• Interest in fashion, art and design.
• Experience building relationships with clients.
• Ability to work in a team or independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience and problem-solving.
• Knowledge of the managed product category.
• English proficiency; other languages a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet all needs.
• Capture Customer data into the CRM to build relationships and opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure an exceptional in-store experience and positive environment.
• Welcome and serve customers with an excellent in-store experience.
• Cross-sell with departments to maximize sales and achieve targets/KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Address customer complaints by coordinating with the line manager.
• Maintain high shop floor and display standards per guidelines and stock procedures.
• Contribute to security and loss-prevention.

Skills

Passion for selling

Luxury/fashion interest

Client relationship building

Team or independent work

Communication skills

Drive and resilience

Product knowledge

English required

Job description

Prada Group is seeking a dedicated luxury retail professional to act as an ambassador, promoting brand philosophy and values to clients in a premium environment. The role focuses on maximizing individual and team sales, delivering an extraordinary client experience, and developing lasting brand loyalty.

You will engage with customers, maintain CRM records, stay ahead of fashion trends, and collaborate across departments to achieve KPIs while upholding the highest standards of service and store